We were checking the website 10+ times a day to see if anything was happening, but the message on the homepage just continued to say "You're all set!" After a week went by, I signed into the Intuit site and clicked the field to send a message to Malissa.
#Intuit turbotax login free#
The good news is I went on FreeTaxUSA and did the whole thing easy peasy: free for Federal, $15 for State, free for Property Tax Refund (completes but does not file) and even a $7 dollar Deluxe add-on that provides in person support and Audit support if needed.ĭays went by. So, I guess filling out these reviews online is the only way to let them know.
And no address to send a complaint or request a refund. There is no screen that pops up or any email that asks for your feedback. I could not file because I could not click yes on the statement that everything in my return was true. In fact, she knew less than me because I had 4 hours experience on her! She just kept going over and over the same items trying to do the same thing I had already done.Īfter an hour of this, and repeated requests to connect me with a higher-up person (who of course never got back to us) I had to hang up while she kept begging me to try the same things over and over. She was able to view my screen and put her mouse where she wanted me to click, but she had no clue what to do either. so I could talk to a human w/o being on hold forever. Is it safe to use TurboTax Online? Yes, TurboTax uses fraud prevention and other security measures to keep your personal information safe.Īfter spending 4 hours trying to fix these problems by clicking on every single option that came up, I went to bed for 5 hours before waking up at 7 a.m.
#Intuit turbotax login software#
The software is also helpful for people who don't want to file their own taxes but would prefer a cheaper option than hiring a certified public accountant. Is it worth it to use TurboTax? TurboTax's services are worth considering if you're a small business owner or a contract worker, as they tend to have the most complex type of taxes. The software itself isn’t necessary to get the best refunds possible on your tax returns, as taxpayers are entitled to their refund amounts, but the company's software helps ensure you don't miss potential deductions. Does TurboTax get you the best refund? TurboTax promises to get customers the best refund possible in the shortest amount of time.
If your taxes are more complicated, you need to purchase one of TurboTax's other plans. Is TurboTax Online free? TurboTax Online is free for simple tax returns like W-2 income, earned income tax credit and child tax credit.